We have two sets of links for each video, a link to download the video and one to stream the video. We recommend you use the streaming link unless you are on a Mac. Mac users should use the download link. On some browsers the videos may take a minute or two to load. Although the videos focus on the Windows version of the ShoreTel Communicator, many of the concepts are relevant to the Mac version. The documents section contains both Windows and Mac specific items.
ShoreTel Communicator for Mac generates notifications when you receive a new call or voice mail. These notifications are enab led by installing Growl, wh ich is a freeware public domain product used to enable notification features in Mac OS X applications. ShoreTel 12 introduces the ShoreTel Communicator for Mac. Feature Description Communicator for Mac is a native Mac OS X application, which offers the features available through the Communicator for Web, plus additional Mac specific features.
Lesson 7: ShoreTel Communicator Software - Contact Center Integration (6:48) - Stream | Download This training module will be used exclusively by the PresbyTel, Presbyterian Publishing Company, Hubbard Press, Presbyterian Distribution Center and Presbyterian Foundation call center employees.
Lesson 8: ShoreTel IP655 Conference Phone - Features and Functionality (10:34) - Stream | Download
Lesson 9: ShoreTel IP230 Phone - Features and Functionality (18:11) - Stream | Download
1) Setting Up ShoreTel Communicator for Windows Users
2) ShoreTel Communicator for Mac User Guide
3) Setting up ShoreTel Instant Messaging using iChat for Mac
Shoretel Communicator Download Link
4) ShoreTel Commuincator Professional Call Manager for Windows User Guide
5) ShoreTel IP230 Phone User Guide
6) Voice Mail Setup User Guide
7) Voice Mail Quick Reference Guide
Shoretel Communicator Desktop App Download
8) ShoreTel Contact Center Agent Toolbar (this guide will be used exclusively by the PresbyTel, Presbyterian Publishing Company, Hubbard Press, Presbyterian Distribution Center and Presbyterian Foundation call center employees.)